Today I had a Genius Bar appointment at Highpoint to replace my iPad mini. Obviously I had to pay a fee since it was a cosmetic damage (the screen was smashed!) and it isn't covered under warranty. That I know.
But then I asked them to look at my phone as well. It's been a month or so that my switch button on top does not work. It's like it's jammed so you can't put it on sleep mode nor can you turn it on or off. So I've been using the AssistiveTouch and it's slightly annoying.
My warranty ended 10 months ago and I'm on a 24 month contract with Optus and I remember reading somewhere that you can get a replacement even though it's no longer within the 1 year warranty if you get it from a retailer on a contract. I have two months of the contract left so I thought to myself- what the heck I'll just give it a shot and see if I can get a new one.
And here the "Genius" brought up the information of my phone on his iPad- telling me he can't do anything because it is no longer on warranty. So I bought out the big guns and told him about my consumer rights, and how the phone is on a contract, so it should be working well within a "reasonable" period, and if it has defects it should be repaired or replaced.
And since I brought up the consumer rights he told me I had to go through the retailer- Optus. Why should I do that when I know if I go through Optus they will have to make me go to Apple? So I went back and forth arguing that it should be the manufacturer that should fix this problem not Optus. He said if I brought up the consumer rights with Optus they'll definitely do something about it. Dude they'll just make me go through Apple and since I'm already here wouldn't it be easier to do it now?!
The statutory rights of the warranty is an addition to the consumer rights. YEH.
He said he needed to talk to someone and see if they can do anything. 5 mins later he came back and told me he could replace it for me while Apple covers the cost- but it's the correct thing to go through the retailer first. In my mind= pshh I WIN!
And that's how I got my scratched and dented phone replaced with a BRAND NEW ONE! I feel like I accomplished something for sure!
It's good to know your rights.
Love you always,
Your daughter Anna ♥
No comments:
Post a Comment